What Separates ProLine Radiant from the Competition? Ask Our Customers:

To all potential ProLine customers,

I am a landscape designer, located on the seacoast of New Hampshire. We get plenty of snow in the winter, and I truly believe that heated driveways and walkways are the next big thing for our area, as in some of the more dense residential areas there is often no place to put the snow. However, before recommending radiant heat to my clients, I needed to try it and live with it myself.

This fall, we installed ProLine heating cables in our driveway. So far we have had two storms, one mainly snow, and the other rain and ice. The driveway performed beautifully. During the snow storm, it melted the snow effortlessly. We had forgotten to put it on automatic so it was off during the first part of the storm. After realizing this, we turned the system on, but not before a couple of inches had already fallen, but it still managed to make up for lost time.

During the ice storm, the driveway was DRY, while everything else was covered in a skin of ice. Great success! I’m not much of a snow lover, but I’m actually looking forward to the next storm!

Although I am thus far completely sold on the product, the purpose of this letter is really to rave about ProLine’s customer service and support. These days, good customer service is rare, and great customer service is almost nonexistent. ProLine’s service is in the “great” category. For a new customer, with limited experience in outdoor heating, their technical support was crucial. Having a video web chat with Jim and looking at the schematic of the job before we began was one of the reasons for the success of the project. But the step-by-step instruction was only a part of the support that ProLine provided. Throughout the process they were always in touch. Larry, the account manager, was always there to answer questions, even when he was on vacation!

Brandon visited the site twice to answer questions and offer support, and Jim was always on the other end of the phone to talk to my electrician when it was necessary. They seemed to anticipate our needs and fulfill them before we even knew what they were ourselves.

In my years as a homeowner and landscape designer I have dealt with all sorts of people on all sorts of projects, and the service and support that we experienced from ProLine was among the best. It was a breath of fresh air, and I look forward to hopefully doing a lot of business with them in the future.

          – Wickie R., Owner of Drawing Room Ink

Other Customer Comments

The first snow fall this winter was the test and the driveway has been ice/snow free all winter! The option to manually turn on the heat system has not been needed since the sensor works so well. My wife and I are very pleased with the results and feel much safer walking outside during the winter now!

          – Dan, heated driveway owner

Thanks for supplying my customer with exactly what they needed. Living in multiple locations, the automated concrete heating system you provided was the perfect match for my customers in Idaho. Being new to this type of installation, I expected things to be a little more complicated. A few phone calls after receiving the product within days made the job simple to install. I would have to say that customer service with your company was by far second to none. I look forward to doing business with you in the future and referring you on to other homeowners with snow melting needs.

          – Cody, Independent Contractor

Learn more about ProLine Radiant’s professional design/layout services and installation support, as well as ProLine’s free installation training by calling a ProLine radiant heat expert today at 866.676.9276.

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Snow Melting Systems – Installation Tips

Premier Snowmelt Systems Backed by Unmatched Customer Service
Electric heated driveways continue to gain popularity among professional builders and homeowners alike as they discover the benefits of these maintenance-free snow melting systems. Featuring easy installation, reliable and energy efficient performance, electric snow melting systems offer environmentally friendly operation for clearing driveways, ramps, steps, parking lots and more of snow and ice.

ProLine Radiant’s fully automated snowmelt systems feature an advanced aerial-mount or in-ground snow sensor. When the sensor detects precipitation and the temperature is below the adjustable set point (typically set at 39°F), it sends a signal to the master controller that is usually installed on a wall in the garage. The controller then sends power to the embedded heat cable to warm the surface.

ProLine controllers for in-ground sensors are small (6×3½-inch), NEMA 1, wall-mount control panels that provide UL listed snow melting for large commercial and custom residential and applications. The controller also offers a feature allowing it to be controlled from an external signal (day/week timer, GSM-module or other signal source). The unit features a manual off/on switch (standby) so the heating system can be manually activated to melt snow or ice that occurs because of wind or shade, further enhancing safety.

For snow melting systems to perform as intended, they must be properly installed. Here are a few basic tips for the proper installation of radiant snow melting system heat cable.

Heating Cable – General Installation Tips:

►	Maintain proper cable spacing. (Minimum spacing is 2 inches (center-to-center) and maximum cable spacing is 4 inches, center-to-center.)
►	Do not allow the heat cables to touch each other.
►	Never cut the heating cable.
►	Make sure the heating cable is not resting on the ground prior to a concrete or asphalt pour. Secure the cable to remesh that is supported by Mesh-Ups or something similar. The installed heating cable should be 2 inches from the finished surface.
►	In concrete applications, avoid running the heat cable through expansion joints. (The joint should be tooled or cut NO deeper than 1¼-inches, and the cable must be ¾ to 1-inch below the bottom of the joint.)
►	Do not strain the cable splice by pulling on the cable.
►	All of the cable must be embedded, including the entire splice and 6 inches of cold lead
►	Do not bend the cable sharply. This may cause the insulation to pull away from the cable and eventually cause the cable to fail.
►	When installing heat cable in paver applications, make certain that there is ½-inch of compacted paver sand or stone dust on top of the heating cables or mats. (Cables must be completely encased with no air gaps.)

Contact ProLine (866.676.9276) to learn more about our products and installation support, free training, and professional design and layout services.